Saturday, December 19, 2009

Spicejet - The airline less preferred!


Well after Travelocity, its time for some Spicejet bashing! I was flying from Mumbai to New on Spicejet flight SG118 departing Mumbai at 9.30 PM!


We made our way to the airport well in time! Proceeded for check-in & then the security check! Everything was fine, then the boarding announcement happened and we proceeded to board the aircraft!

Now 9.30 is typically dinner time for most of the people, hence we decided to eat at the airport or in the aircraft! Now Spicejet being a low cost carrier, you have to buy your food, even though you pay Rs. 4k per head for a stinky low cost carrier, yet you have to buy your food!
The aircraft took off and we were flipping through the page of their in-flight magazine called 'spice route', which also serves as their menu card.

So i turn to the menu card and it reads 'spice it up. Hunger pangs need not torment you on a long flight. Our All-Day Fresh Feast offers both vegetarian and non-vegetarian meal option'. I thought to myself, Hurray! Something to look forward to! The choices were
 

1. Newly launched All-day Fresh Feast. A wholesome combo, this includes an option of vegetarian or non-vegetarian kathi rolls, delicious walnut brownie and a beverage of your choice. Onboard - Rs. 150 &  Online - Rs. 125
2. The special Breakfast Box comprising stuffed croissant, Danish Pastry, yoghurt, fresh fruit compote and a choice of beverage, is available on all flights departing before 9.30am. Onboard - Rs. 150 & Online - Rs. 125
3. Wholesome Sandwich Combo (vegetarian & non-vegetarian) are available throughout the day and include a brownie and a choice of beverage. Onboard - Rs. 150 & Online Rs. 125
4. Mixed nuts available for Rs. 60


Well the choice was obvious. Kathi rolls rule all the way!

So i am seated Row 9. The crew get into the act and start serving the meals from Row 1. And it took them a good 30 mins to reach row 9! All this while i was dreaming of the delicious kathi roll and the brownie! The flight steward comes to me and asks me what i'd like to have, i am by now jumping with joy because finally someone has come to serve me those rolls!

So i quickly ask for a kathi roll and the steward politely declines, saying that the non-veg sandwiches and kathi rolls are over! OVER!!? From row 1 to row 9... OVER! I was very irritated and to rub it in he said we are serving only Tea, Coffee & juices. So my wife asks me to ask them if they have anythung from the breakfast menu! And what do you know? Nada! Nothing! So i proceed to ask for some Mixed Nuts from these nuts, and yes the Nuts are over too! (Row 1 to Row 9 - the food is over)
And the reasoning they gave was that some passengers ordered the meals online at the last minute and we had to serve them! I mean what kind of an excuse is that? Since you had confirmed number for your Kathi rolls you should stack more!

Or better still, why dont you just say that if you want to have a meal onboard then you book it along with your ticket! And nothing will be sold onboard! You want to eat? You book it with you ticket and pay beforehand!

Anyways, I land in Delhi at 11:30 PM and i havent had dinner, i aint getting anything when i get out of the airport either. I have decided never to fly Spicejet again, unless its a matter of life and death!

1 comments:

Amit June 10, 2010 at 9:43 PM  

Please visit

http://spicejetexpose.blogspot.com/2010/06/spicejet-customer-care-biggest-sham-in.html

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