Letters to the 3 Musketeers!

Inspired by Karthik's blog post Social media lessons from a 70+ year old man! I have understood the need of sending personalised communication in addition to the Social Media ranting.

So, taking a cue from the blog, I managed to find the contact details of the Station Head of Red FM in Mumbai, The Managing Director & Head of Marketing at Travelocity and Zonal Office of Amul India.

 In addition to explaining my situation, I have also sent Travelocity an invoice, charging them for harassment and misinformation.

If anyone wants to read those letters, do let me know, I shall share them else, will keep you updated on the responses.

Let's see what these letters do, considering these brands and companies have show complete lack of ownership.

My Amul Story!

I bought a 6 pack of Amul Cool Cafe from Star Bazaar (A Tata Trent Enterprise) in Andheri West, Mumbai.

So, I proceeded to enjoy the coffee flavoured milk in the comfort of my living room last night. Everything was fine and going good, till I reached the end of the bottle. There were a couple of pieces of broken glass at the bottom! One big piece and some smaller granules. I was shocked!

The customer service bashing spree that I am on, did not stop me from logging on to the Amul website and get some contact details. I got an email id and a feedback form, so I rattled off an email to them saying that they need to improve the quality checks on their products. 

Not surprisingly, I got a call from someone in the Amul office in Mumbai this afternoon, they asked me for details on the purchase, the place of purchase and my address, saying that someone from the survey office will call me today and will visit my home at my time of convenience and take details of the problem.

That’s a good start I must say! I guess the actual level of customer service will be known only after someone calls me and takes this forward.

Till Then!